Feedback from previous guests about their experience.
78%
liked the hotel and would stay again
7.8/10
Very good
Rooms
7.3
Location
8.7
Service
8.4
Dining
7.6
Guest reviews
7.8/10
based on 12 reviews
8.6
8.6/10 based on 16371 reviews
Peter
United States,
May
2024
8.2/10
I absolutely loved my stay at Motel One! The rooms were spotlessly clean, although not the most comfortable due to the lack of an electrical kettle for those winter evenings or when skipping breakfast at the hotel. Occasionally, the building works were a bit of a nuisance, but overall, I would highly recommend Motel One to everyone.
Rooms
7.0
The rooms were very clean, although not the most comfortable and lacked an electrical kettle. Sometimes there were building works.
Service
9.0
The service was absolutely professional, polite, and supportive without being pushy. They were very friendly and helpful, and all this without any extra fees.
Location
9.0
The location of Motel One is outstanding, right next to the train station and close to public transport, yet surprisingly quiet. Being close to Mariahilfer Strasse and various public transportation options made exploring Vienna a breeze.
Dining
8.0
The dining experience at Motel One was delightful, with excellent fresh rolls, bread, and a good buffet selection. However, hot meals would have been a great addition for a more complete dining experience.
Facilities
8.0
The facilities at Motel One were quite good overall.
Albert
United States,
March
2024
8.0/10
I had a great stay at the hotel! The rooms were clean, chic, and comfortable, with plenty of space for two people. The shower was fantastic, even at 4 o'clock in the afternoon. However, it would have been convenient to have a trash can in the main room. The service was excellent, with very friendly staff who were quick to assist me. The location was fantastic, right by the train station and public transport stops, making it super convenient for getting around. The dining experience was good, but I wish there were more hot meal options during breakfast. Overall, a comfortable and convenient stay.
Rooms
8.0
The rooms are not that big but clean, chic, and comfortable.
Service
8.0
The staff was very friendly and helpful.
Location
9.0
The hotel's location is fantastic, right by the train station and with easy access to public transport.
Dining
7.0
The dining experience was good, but I wish there were more hot meal options during breakfast.
Facilities
8.0
The hotel facilities are well-maintained and convenient for guests.
Billy
United States,
December
2023
7.8/10
My stay at the hotel had its ups and downs. The room I was given was very basic with no telephone, bar, or fridge. However, after being moved to another room, it was a different story - clean and comfortable. The service was absolutely professional and supportive, although I did have to wait for staff attention for a while. The location is superb, right next to the Westbahnhof station, making navigation around the city a breeze. The dining experience was pleasant but a bit pricey. Overall, it was an average stay with some highlights and some drawbacks.
Rooms
7.0
The room at first was very basic with no amenities, but the second room provided was clean and comfortable.
Service
8.0
The staff was helpful and professional, but I did have to wait for their attention initially.
Location
9.0
The hotel's location is excellent, right next to the Westbahnhof station, allowing easy access to transportation around the city.
Dining
7.0
The dining experience was good but a bit pricey.
Facilities
8.0
The facilities were sufficient for a comfortable stay.
Dick
United States,
December
2023
8.2/10
The hotel rooms were clean, modern, bright, and comfortable, with nice beds and hot water with good pressure. However, the location was far, and having to turn all corridors was not convenient, especially with a broken finger in the foot. The hotel atmosphere was fantastic, almost luxurious.
Rooms
9.0
The rooms were fantastic, almost luxurious, with nice beds and hot water with good pressure.
Service
9.0
The service was great, very helpful, and the staff was very polite and accommodating, even fulfilling our request for a room on a high floor.
Location
8.0
The hotel is located at one end of the well-known shopping area Mariahilfe, with great transport links in all directions including easy access to the U-Bahn.
Dining
7.0
The dining experience was good, with a selection of breads, pastries, cheeses, sausages, boiled eggs, muesli, fruits, and vegetables though lacked hot food options.
Facilities
8.0
The hotel facilities were excellent, including convenient shops and commercial services.
Dan
United States,
November
2023
7.8/10
I had a great time at the hotel, especially with its superb convenient location right by Westbahnhof station. The rooms, although not very spacious, had a nice view of the street. The service was friendly and quick. The dining experience was good, offering healthy choices, although a bit short on selection. The facilities were basic but satisfactory for a budget hotel.
Rooms
7.0
The rooms had a window to the street and were basic in terms of facilities, but I enjoyed the view a lot.
Service
8.0
The staff was very friendly and quick at getting you drinks.
Location
9.0
The location was perfect for my visit, being right at the station and within easy walking distance of key attractions.
Dining
8.0
The dining was very good, with mouthwatering fresh rolls and bread, and a decent buffet selection.
Facilities
7.0
The hotel provided the necessary basic facilities for a comfortable stay.
Alex
United Kingdom,
November
2023
7.8/10
My stay at the hotel was a mixed experience. The rooms were very basic with no telephone, bar, or fridge, albeit extremely clean and practical. They were slightly overpriced due to the proximity to the main train station. The service was excellent with helpful and professional staff, including the accommodating manager who arranged a special breakfast for me. The location, while convenient next to Westbahnhof with easy access to transportation, was a bit far from the city center for walking. The dining options were good but lacked certain essentials like fruit, and the facilities were satisfactory overall.
Rooms
8.0
The rooms, though small, were extremely clean and practical.
Service
9.0
The service was exceptional with welcoming, friendly, and helpful staff.
Location
8.0
The location was fabulously convenient, next to Westbahnhof with easy connections to transportation and main train stations.
Dining
7.0
The dining experience was good but lacked certain essential options.
Facilities
7.0
The facilities provided were sufficient for a comfortable stay.
Mary
United States,
September
2023
8.0/10
The hotel is not ideal for a long stay, especially with friends, due to small rooms that make it difficult to open baggage. However, the rooms are clean, comfortable, and offer a very good Wi-Fi connection. The staff, with a bald head at the reception, were exceptionally friendly and helpful, setting the hotel apart within its budget range. The location, while not centrally located, is excellent, directly connected to Wien Westbahnhof Station with various transportation options. The dining experience was of excellent value for money, offering a great range of fresh food. Overall, the hotel provides a good experience for a shorter stay.
Rooms
7.0
The rooms are clean and comfortable with a very good Wi-Fi connection.
Service
9.0
The staff, including those with a bald head at the reception, were helpful and friendly.
Location
8.0
The location is excellent, attached to Wien Westbahnhof Station, offering easy access to transportation and a variety of amenities.
Dining
9.0
The dining experience provided excellent value for money with a great range of fresh food.
Facilities
7.0
The hotel offers standard facilities for a comfortable stay.
William
United Kingdom,
August
2023
8.0/10
The hotel is managed super professionally, with very clean and cozy rooms, although a little small and lacking a second seating place. It wasn't cool enough. The staff can be a bit unfriendly at check-in, but very attentive and helpful when needed. The location is excellent, next to the main station, making it easy to access all the sights. The dining experience is delightful with mouthwatering fresh rolls, but slightly overpriced. The outdoor area is not open in winter, which is a downside.
Rooms
7.0
The rooms were very clean and cozy, but a second seating place would have been nice. It was a bit small and not cool enough.
Service
8.0
The staff was attentive and helpful, especially when our flight was canceled.
Location
9.0
The hotel is simply Westbahnhof, offering everything a business traveler needs with lots of stores, groceries, and dining options inside the station. It's very close to local transit hubs.
Dining
8.0
The dining experience was lovely, with awesome choices but slightly too expensive.
Facilities
8.0
The hotel offers great facilities, but the outdoor area is not accessible in winter.
Roy
United Kingdom,
July
2023
8.2/10
I had a pleasant stay at the hotel. The rooms, although basic in facilities, were clean and matched the pictures shown. The staff, including Chiara at reception, were extremely friendly and helpful, making check-in and check-out a breeze. The location right by Westbahnhof train station was ideal for my visit, with easy access to major attractions. The breakfast outside the hotel was varied and delicious. However, finding the entrance was a bit tricky due to poor prior information provided.
Rooms
8.0
My room on the top floor facing the courtyard was clean and looked exactly like the pictures.
Service
9.0
The staff at the hotel bar and reception, especially Chiara, were super friendly and helpful.
Location
9.0
The location was perfect, right by Westbahnhof train station and within walking distance of key attractions.
Dining
8.0
The continental breakfast offered a great variety, including fresh fruits, croissants, and cold cuts.
Facilities
7.0
The hotel had all the necessary facilities for a comfortable stay.
G.
United Kingdom,
June
2023
7.4/10
The hotel is conveniently located next to the train station, making it an excellent choice for travelers. The rooms, while basic in facilities, were clean. The service was efficient but lacked a personal touch. The dining options were satisfactory, especially considering the price. The location offers easy access to transportation and nearby attractions.
Rooms
6.0
My room was indeed basic in terms of amenities, lacking a wardrobe, telephone, soap, and refrigerator, but it was clean and served its purpose.
Service
7.0
The staff were quick in serving drinks but seemed lacking in hospitality and attention to guests' needs, wait time was a bit disappointing.
Location
9.0
The hotel's location next to the train station was superb and very convenient for exploring the city and accessing transportation options.
Dining
8.0
The breakfast options, though limited, were decent for the extra charge. The extensive selection of cheese, sausages, eggs, fruits, and bakery items was sufficient for a quick meal.
Facilities
7.0
The facilities were standard for a hotel of this type, nothing exceptional but met basic needs during my stay.
Brian
United Kingdom,
April
2023
7.8/10
The hotel offers clean and comfortable rooms, but they are not as well-designed as other rooms in the chain. The service is friendly and helpful, with good advice provided. The location is excellent, near major attractions and transportation hubs. Dining can get crowded at times, but the staff is very helpful. Overall, a decent option for a stay in the area.
Rooms
7.0
The rooms were a good size for two people with a nice bathroom, but visually less appealing than in pictures.
Service
9.0
The staff are super friendly and offer good advice. Housekeeping was efficient.
Location
8.0
The hotel is conveniently located near Schoenbrunn and has direct access to 2 underground lines, making it easy to explore the city.
Dining
7.0
The dining experience is varied, with some good options, but prices may be a bit high at times.
Facilities
8.0
The hotel offers adequate facilities for a comfortable stay.
Michael
United Kingdom,
April
2023
7.6/10
My stay at the hotel was a mix of positives and negatives. The rooms were of good size but lacked some basic amenities like a phone and hand soap. However, the location right at the subway station made it convenient for traveling, and the dining options were satisfying. Service was friendly overall, though a bit slow during late evenings. The facilities were decent and served their purpose.
Rooms
7.0
The room was of good size but lacked essential amenities like a phone and hand soap.
Service
8.0
The service was pleasant and helpful, but a bit slow during late evening rushes.
Location
9.0
The location was perfect with easy access to all main sites and public transport, right at the subway station.
Dining
7.0
The dining options were satisfying and conveniently located outside the hotel near the train station.
Facilities
7.0
The facilities were decent and served their purpose during my stay.
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